Frequently Asked Questions

Preventative Appliance Maintenance Tips:

If you know that your appliance isn't working but don't know why it can be hard to know what you should do. Here are a few frequently asked questions (FAQ's) that might help you understand your problem. Each of these FAQ's is based on the questions we've been asked over the years by customers and community members. We hope that these questions and our answers to them will help you prevent further damage to your appliance.

 Why does my washing machine smell like eggs and what can I do about it?

  1. If your washing machine is starting to smell like you washed a load of eggs in it, you are probably using too much detergent, the wrong kind of detergent or both. It's a bit technical, but basically, depending on how hard your water is, many manufacturers recommend that you use 1 Tbsp. of regular strength soap. If you have 2x strength soap, use 1/2 Tbsp., unless you're washing extra dirty or greasy clothes, that will be plenty of soap.
  2. We also suggest that you keep the door to your washer open when you're not using it. The door doesn't have to be all the way open because that would be inconvenient for top-loaders and front loaders alike; just cracked open about 4-6 inches will suffice.
  3. If neither of these tips solves your problem, there are some products we can get for you that can clean the smell away so you can wash with a fresh smelling washer, we usually recommend Machine Magic or Airfresh. Depending on how strong the smell is, you may need to treat the washer more than once.
  4. The smell is usually caused by mold or mildew, which like to hide near the boot seal. You can identify it by the discoloration on the boot seal, as well as the scent. The discoloration will probably be permanent, even though the smell can be removed. The discoloration won't bleed into your clothes or stain them, it won't bring the smell back either, there's no real need to fix it. If you want to fix it, for cosmetic reasons, you'll probably need to entirely replace the boot seal completely.
  5. In order to make sure that the discoloration and mildew won't come again, you can dry the boot seal at the end of each day's washing. If you have a window in your washer door, be sure to wipe off the glass, as well as the sealed area and inside the boot by carefully pulling it back and wiping it dry inside and out.
  6. Finally, many washers can add an extra rinse cycle at the end of each load. That can make a difference in the long run, preventing your washer from going rancid.

Why is my refrigerator not cooling after I clean the condenser?

Cleaning the condenser of your refrigerator is an important task, but in doing so, you can accidentally bump something into the fan blades on the motor that cools the compressor. If you want to fix it on your own,
  1. Roll the refrigerator away from the wall
  2. Remove the back panel
  3. Check the fan blades to see what, if anythng, is stuck in them
  4. Remove the obstruction
  5. Reattach the back panel
  6. Wait a few hours
It's not a difficult fix, but when the fan is engaged again, the refrigerator will start cooling down quickly.

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